Episode 16 - Coffee, Social Media, Working With Referrals, And Handling Payments: Listener Questions!

Do you bring your coffee inside? What do you do when someone tags you on social media? What happens when the doctor disagrees with you? And finally—when is the best moment in the visit to take payment? Annie and Leah have your listener questions covered.

Key Takeaways

  • How not to be a jerk: Learn from Annie’s coffee mistakes

  • Toilet paper and soap bars: Bring your own?

  • Hashtag what do I do: Navigating social media fears

  • Assessment dismissed: Supporting your clients when disagreement happens

  • Before or after: When is the best time to take payment?


  • “There are many, that you can offer breastfeeding support for free. Just because you're on Facebook, and something happened on Facebook does not mean that you have to immediately respond to that thing on Facebook”

  • “We don't diagnose, we say what we see and explain what we're seeing.”

  • “I really want my clients to feel safe. And I really want them to feel like I'm on their side.”

  • “It's terrible that we have a situation here in the United States where it is so hard for families to access the care they need. So, get angry about it get angry on a level that is going to inspire you to do something about it.”

  • “When it comes down to your work, I want you to value the work that you do.”

  • “We definitely want to make sure that we're valuing ourselves and our time and the expertise that you have, because you've put a lot of time and money into getting that expertise.”

Annie’s Tech Tip

  • Writing good email subject lines

Leah’s Marketing Tip

  • How to send friendly reminders

Recommended resources

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.
Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City, and the creator of Paperless IBCLC.

If you like what you heard today, please follow us on Facebook and leave us a review in iTunes. You can email us questions and comments at hello@lactationbusinesscoaching.com.

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Elizabeth Alvarado

Five loaves.

Two fish.

Whatever you have, it is ENOUGH. When you offer what you have, small gifts become magnified. 

What do we do? We brand, market, design, develop and create beautiful things. 

We believe that strength is for service, not status.

Our marketing and public relations experience spans from American Quarter Horses to Texas Country Music, from sushi to pizzas, and city government to humane societies. We create concepts, bring them to life through graphic design, and then put them in motion through print, online and social mediums.

View the gallery for a samples of our work and let me know how we can elevate your five and two.